The Engagement Layer Inside Your NDIS Back Office

Annual surveys tell you how people felt months ago. CarePulse gives you weekly, context-aware feedback tied to real shifts - so you can act now, not in the next reporting cycle.

Yes - because we use 1-click micro-surveys triggered at the right moments, not long forms. The shorter and more relevant the question, the higher the response rate.

No. CarePulse automates the sending, collecting, analysing, and logging. Your team only touches the exceptions - the issues that need action.

Channels are encrypted and configurable. You set the rules. Workers feel safe to speak, and you see patterns without hunting for names.

CarePulse is part of the same OS. It uses the data you already have - rosters, workers, participants - so there’s nothing new to “set up from scratch.”

Yes. CarePulse is designed around NDIS Practice Standards, SCHADS, and care quality frameworks, not generic corporate HR surveys. The questions, workflows, and reporting are built for real-world support work - rotating rosters, complex behaviours, families, allied health, and community settings. That means the feedback you collect is directly usable in audits, quality meetings, and incident reviews, instead of needing to be “translated” from a generic tool.

No. While it’s built with the realities of No. CarePulse is a core module inside RomeoHR’s NDIS Back Office Operating System. It uses live data from your rosters, workers, participants, incidents, and programs to trigger context-aware surveys at the right time (for example, after a first shift or a complex visit). Because it sits inside the same platform, feedback is automatically linked to real shifts, clients, and workers - no duplicate data entry or juggling multiple systems.

In most cases, yes. Providers use CarePulse as their primary engine for feedback, engagement, and continuous improvement, and keep other tools only for occasional, one-off projects. Instead of sending generic annual surveys, you can run ongoing micro-check-ins with participants, families, and staff that are short, relevant, and tied to actual events in your service. You still control the questions and cadence, but everything lands in one dashboard instead of across multiple survey platforms and spreadsheets.

Every survey, response, and follow-up action in CarePulse is automatically logged, time-stamped, linked to the relevant participant/worker, and tagged to standards. When an issue is raised, the system creates a task, assigns an owner, and records what was done to address it. When auditors ask, “How do you capture feedback and demonstrate continuous improvement?”, you can export clear evidence packs showing feedback trends, actions taken, and outcomes over time - not just a folder of ad-hoc forms.

No. Pricing isn’t listed publicly because it depends on your size, structure, and which RomeoHR modules you implement alongside CarePulse. Smaller providers, large multi-site organisations, and allied health groups have very different needs and usage patterns. On your demo call, we map out how you’d use the system, which teams will be involved, and then provide a tailored quote so you only pay for what you actually need.