Care-first design
If it makes life harder for workers, it’s not “innovation.”
One Workforce System for Providers Who Do the Real Work
The all-in-one your care business deserves
RomeoHR exists for providers who do life-changing work… and then get smashed by the “back office” that comes with it-rosters, timesheets, invoices, payroll, compliance, audits, and a dozen tools that never quite agree. We built one tightly-connected platform so your team can run clean, stay audit-ready, and stop living in catch-up mode.
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Everything Connected. Nothing Missed
SCHADS-aware operations (built for care work).
Built to support SCHADS-aligned workflows and reduce the manual interpretation burden.
Client-linked shifts + clean visibility.
Roster views that stay tied to who’s actually being supported-so rosters don’t become disconnected schedules.
Funding-aware invoicing flow.
Tools like splitting/merging invoice items to match funding needs—without the messy workarounds.
Progress note + incident workflow intelligence.
Move beyond “just a note box” into structured prompts, accountability, and incident follow-ups.
Automation + AI tooling where it matters.
We’re building toward automation that eliminates repetitive admin (and yes-AI support where it makes sense, not where it’s trendy).
Support that actually listens.
We ship improvements based on provider feedback-quickly-because real operations don’t wait.
Benjamin Clarke
Director of Operations, NDIS Provider (VIC)
Before RomeoHR, our back office was held together with spreadsheets, sticky notes, and ‘did you enter that in the other system?’ We were constantly reconciling rosters, timesheets, invoices, and payroll across multiple tools. Now everything flows through one platform, so we’re not chasing gaps or fixing errors late at night. It’s given us real operational clarity-and a calmer week.
Olivia Ward
Compliance Officer, NDIS Provider (SA)
Audit readiness used to feel like a looming threat. We’d scramble to find documentation, check training expiries, and prove services were delivered the right way. With RomeoHR, evidence capture is part of the workflow, not an afterthought-notes, records, and key compliance actions live where they should. The difference is confidence: we can answer questions quickly, without panic.
Chloe Mitchell
Client Services Lead, NDIS Provider (WA)
Client services was drowning in follow-ups-missing progress notes, unclear shift details, and back-and-forth messages just to confirm what happened. RomeoHR changed that by connecting the shift, the client record, and the documentation in one place. We spend less time policing admin and more time supporting participants and staff. The workflow finally matches how care actually runs.”
Emily Carter
HR Manager, NDIS Provider (NSW)
From an HR perspective, the hardest part wasn’t just the volume-it was the risk of small mistakes turning into big payroll issues. SCHADS conditions, allowances, broken shifts, sleepovers… it’s easy for things to slip through when your roster and payroll don’t truly connect. RomeoHR tightened the process because the data is consistent end-to-end. Payroll conversations are simpler, errors are fewer, and our team trusts the system.
James Barker
Finance & Billing Officer, NDIS Provider (ACT)
Billing used to mean re-entering half our week. Shifts in one tool, notes in another place, invoices built manually, and then a constant cycle of disputes and clarifications. With RomeoHR, invoicing is cleaner because the roster and documentation align properly-so we’re not guessing or patching holes. Reconciliation is faster, and funding claims are less stressful.
Liam Patterson
Support Coordinator, NDIS Provider (QLD)
As a Support Coordinator, I need visibility and certainty-who’s scheduled, what’s been delivered, and whether documentation is complete. Previously, I’d have to dig through messages, spreadsheets, and different platforms just to piece together a clear picture. RomeoHR gives us a single view that’s easy to trust, which reduces escalations and last-minute surprises. It helps us stay proactive instead of reactive.
Daniel Thompson
Support Worker, NDIS Provider (NT)
On the floor, the biggest frustration is when systems make the work harder. We used to jump between apps, retype the same info, or chase links just to complete a simple task. With RomeoHR, what I need is actually there-shift info, client details, and a clear way to record what happened. It feels designed for the reality of support work, not for an office fantasy.