Privacy Policy

Last Updated: October 28, 2025

RomeoLabs Pty Ltd (ABN 55 669 693 930)

Governing Law: Queensland, Australia

1. Overview

At RomeoLabs Pty Ltd (“RomeoHR”, “we”, “us”, or “our”), we take your privacy seriously.

This Privacy Policy explains how we collect, use, store, and disclose your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or any of our HR, payroll, or rostering services (“Services”), you agree to this policy.

We’re proudly Australian-owned and operated, and all customer data is securely hosted in AWS Sydney, certified under ISO 27001 and SOC 2 standards.

2. What Information We Collect

We collect personal and business information directly from you or your authorised representative when you:

  • Sign up for an account or trial

  • Request a demo or contact us

  • Subscribe to our updates or marketing communications

  • Use our HR, payroll, and compliance features

  • Integrate RomeoHR with third-party systems (e.g. Xero, Ozedi)

The information may include your:

  • Name, company name, role, and business contact details

  • Billing information (if on a paid plan)

  • User credentials

  • Employee data (for HR and payroll clients)

  • Device and browser information (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Provide and improve our Services

  • Respond to your enquiries and support requests

  • Process payments and maintain your account

  • Ensure ATO, Fair Work, and payroll compliance

  • Send product updates and relevant content (you can unsubscribe anytime)

  • Improve our marketing and website performance using analytics tools

We never sell your data. We share it only with trusted Australian service providers who support our operations (e.g., AWS, Ozedi, Xero).

4. Data of Our Clients’ Employees

RomeoHR acts as a data processor on behalf of its clients.

If you are an employee of a company that uses RomeoHR, please contact your employer directly for any privacy or data correction requests.

Your employer remains the data controller, and we only process information under their instructions.

5. Data Security

We apply industry-leading security standards to keep your data safe, including:

  • Hosting in AWS Sydney under ISO 27001 and SOC 2 certified environments

  • Data encryption in transit and at rest

  • Multi-factor authentication and role-based access control

  • Continuous security monitoring and logging

  • Regular audits and compliance reviews

While no system is 100% secure, we take every reasonable step to protect your information.

6. Retention

We retain personal information for as long as necessary to:

  • Deliver our Services

  • Meet legal and tax record obligations (e.g. STP lodgement records)

  • Resolve disputes or enforce agreements

You may request deletion of your data by contacting us at contact@romeohr.com.

7. Cookies and Analytics

We use cookies and similar technologies to:

  • Analyse website performance

  • Personalise your experience

  • Support remarketing campaigns through Google Ads and LinkedIn

You can disable cookies in your browser settings, though some parts of our website may not function correctly.

8. Marketing Communications

By submitting your email or business contact details, you agree that we may contact you about product updates, educational resources, or events.

You can opt out anytime by clicking “unsubscribe” or emailing contact@romeohr.com.

9. Third-Party Links and Integrations

Our Services may link to third-party platforms (e.g. Xero, MYOB, Ozedi, LinkedIn).

These platforms have their own privacy policies, and we encourage you to review them before sharing personal information.

10. Access, Correction, and Complaints

You can request access to or correction of your personal information at any time.

If you believe we have breached the Australian Privacy Principles, please contact us first.

If you’re not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

RomeoLabs Pty Ltd may update this Privacy Policy at its sole discretion.

Any changes will take effect when posted on this page with a new “Last Updated” date.

We encourage you to review this page periodically.

12. Contact Us

RomeoLabs Pty Ltd (ABN 55 669 693 930).

Registered Office: 81-83 Campbell St, Surry Hills Sydney, NSW, Australia, New South Wales 2010

Operating Office: Brisbane, Queensland, Australia

Email: contact@romeohr.com

Website: www.romeohr.com