Privacy Policy

1. Overview

At RomeoLabs Pty Ltd (“RomeoHR”, “we”, “us”, or “our”), we take your privacy seriously.

This Privacy Policy explains how we collect, use, store, and disclose your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or any of our HR, payroll, or rostering services (“Services”), you agree to this policy.

We’re proudly Australian-owned and operated, and all customer data is securely hosted in AWS Sydney, certified under ISO 27001 and SOC 2 standards.

2. What Information We Collect

We collect personal and business information directly from you or your authorised representative when you:

• Sign up for an account or trial

• Request a demo or contact us

• Subscribe to our updates or marketing communications

• Use our HR, payroll, and compliance features

• Integrate RomeoHR with third-party systems (e.g. Xero, Ozedi)

The information may include your:

• Name, company name, role, and business contact details

• Billing information (if on a paid plan)

• User credentials

• Employee data (for HR and payroll clients)

• Device and browser information (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

• Provide and improve our Services

• Respond to your enquiries and support requests

• Process payments and maintain your account

• Ensure ATO, Fair Work, and payroll compliance

• Send product updates and relevant content (you can unsubscribe anytime)

• Improve our marketing and website performance using analytics tools

We never sell your data. We share it only with trusted Australian service providers who support our operations (e.g., AWS, Ozedi, Xero).

4. Data of Our Clients’ Employees

RomeoHR acts as a data processor on behalf of its clients.

If you are an employee of a company that uses RomeoHR, please contact your employer directly for any privacy or data correction requests.

Your employer remains the data controller, and we only process information under their instructions.

5. Data Security

We apply industry-leading security standards to keep your data safe, including:

• Hosting in AWS Sydney under ISO 27001 and SOC 2 certified environments

• Data encryption in transit and at rest

• Multi-factor authentication and role-based access control

• Continuous security monitoring and logging

• Regular audits and compliance reviews

While no system is 100% secure, we take every reasonable step to protect your information.

6. Retention

We retain personal information for as long as necessary to:

• Deliver our Services

• Meet legal and tax record obligations (e.g. STP lodgement records)

• Resolve disputes or enforce agreements

You may request deletion of your data by contacting us at teamromeohr@gmail.com .

6. RETENTION OF PERSONAL INFORMATION

Notwithstanding anything in this Privacy Notice to the contrary, we will retain your information for as long as your account is active, as needed to provide you with the Services or fulfill the purpose for which it was collected, or as required by applicable law. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

7. COOKIES

RomeoHR uses "cookies" to store session information. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website's computers and stored on your computer's hard drive.

We use both session ID cookies and persistent cookies. A "session ID cookie" expires when you close your browser. We use session ID cookies to track your login status. This cookie is only ever transmitted over HTTPS. A "persistent cookie" remains on your hard drive for an extended period of time. We use persistent cookies to determine from where you were referred to our website, as well as the last user ID that you used to log in. RomeoHR may set and access RomeoHR cookies on your computer; cookies are required to use the RomeoHR Services.

8. LINKS TO OTHER WEBSITES

Our Services may contain links to other websites that are not operated by us. If you click on this third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibilities for the content, privacy policies or practices of any third-party sites or services

9. CONTACT INFORMATION

For questions related to this Privacy Notice, please Contact RomeoHR support team.