Know Exactly Where Your SIL Profit Comes From - and Where It Leaks

Stop managing a “schedule” and start managing an asset.
RomeoHR’s SIL-OS (MarginGuard) turns your Roster of Care (ROC) into a living system that connects funding → rostering → payroll → invoicing—so you can see margin, vacancy impact, and revenue leakage before it hits your P&L.

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Most platforms treat your SIL home like a calendar to fill. But a SIL home isn’t a roster-it’s a profit-and-risk unit with funding rules, shared supports, capital costs, and compliance requirements that change fast.
When ROC updates, participants exit, or shared supports shift, providers often don’t realize they’re bleeding until the quarterly numbers arrive-by then, it’s too late to recover the lost revenue (or fix the over-servicing).

What it looks like day-to-day:

❌ No live link between “what NDIA funded” and “what you’re paying staff.”
❌ Vacancy changes turn into math nightmares and billing errors.
❌ Admin teams spend weekends patching spreadsheets, chasing notes, and fixing payroll mistakes.
❌ Compliance risk grows quietly: missing evidence, late notes, and audit anxiety.

Benjamin Clarke

Director of Operations, NDIS Provider (VIC)

★ ★ ★ ★ ★ (5 stars)

For the first time, each SIL home stopped being a ‘black box.’ We can see funding, roster decisions, and billing in one place—so margin issues show up early, not at the end of the quarter. Vacancy changes used to trigger panic; now we can respond with clarity and keep the house stable.

From “data entry clerk” to portfolio manager (with a Virtual CFO for every house)

Upload your ROC once

your roster, billing rules, and line items build themselves. No manual re-entry. No calendar guesswork.

Know your margin now

not after the P&L, not after a funding change, not after a vacancy.

Vacancy doesn’t wreck you

your shared supports logic recalculates and guides the next best roster/billing move.

Every shift is funded, compliant, and traceable

so you can operate with confidence, not anxiety.

James Barker

Finance & Billing Officer, NDIS Provider (ACT)

★ ★ ★ ★ ★ (5 stars)

Billing used to feel like detective work. The ROC would be in one spreadsheet, the roster somewhere else, and we’d spend hours reconciling before we could invoice confidently. With SIL-OS, we’re not chasing gaps-our invoices are cleaner, faster, and far less prone to missed line items.

Olivia Ward

Compliance Officer, NDIS Provider (SA)

★ ★ ★ ★ ★ (5 stars)

Audit readiness went from ‘stressful event’ to standard operations. Evidence, notes, and compliance checks are built into the workflow instead of living in people’s heads. It’s the first system we’ve used where compliance isn’t an afterthought-it’s the default.

Sarah Whitmore

Operations Manager, NDIS Provider (VIC)

★ ★ ★ ★ ★ (5 stars)

We stopped running SIL like a roster and started running it like an asset. Uploading the ROC and having the structure flow through rostering and billing has removed so much manual admin. My team is spending less time fixing problems and more time actually managing service quality

The ROC-to-Revenue Engine

ROC Upload → Auto-Structure

Turn the ROC into a working system instead of a PDF/Excel you re-type every week.

Dynamic Vacancy Logic

When a room becomes empty, shared supports ratios change SIL-OS recalculates and helps you respond faster.

House-as-a-Business-Unit Visibility

Treat each SIL home like its own asset so you can manage performance across your portfolio.

Integrated Workflow (Roster → Payroll → Invoice → Evidence)

Everything connects, so you’re not reconciling 3–6 disconnected tools.

Audit-Ready by Design

Support delivery evidence, compliance checks, and records that support audit readiness-not just “a schedule.”

We already have rostering software.

Perfect-rostering isn’t the problem. The problem is the disconnect between ROC funding, roster decisions, payroll, and billing. SIL-OS fixes the gap that causes leakage.

Vacancy changes are too complex-nothing can automate that.

That’s exactly why MarginGuard exists: vacancy isn’t just an empty bed, it changes shared supports math and billing risk. The system is designed for that reality.

Implementation will be painful.

If you’ve been living in spreadsheets, anything new feels risky. The goal here is to remove the double-handling, not add another tool to babysit.

What if we switch and it doesn’t work?

RomeoHR’s broader implementation offer includes strong risk-reversal options (like error-proofing and audit support). If you want, we’ll map the best-fit pathway during your demo.

My team won’t use it.

If the workflow is simple and the admin burden drops, adoption usually follows. We design around how support teams actually operate-not how spreadsheets wish they did.

Emily Carter

HR Manager, NDIS Provider (NSW)

★ ★ ★ ★ ★ (5 stars)

SCHADS interpretation and payroll used to be where errors quietly crept in. Timesheets, allowances, and changes across houses created constant rework. With an integrated workflow, payroll is smoother and the back-and-forth between teams has dropped significantly.

What is SIL-OS / MarginGuard?

SIL-OS (MarginGuard) is RomeoHR’s SIL home management capability designed to connect ROC funding to rostering, billing logic, and performance visibility-so you can manage margin and vacancy impact with confidence.

How does RomeoHR help manage a SIL home better than standard rostering tools?

Most rostering tools schedule shifts. RomeoHR is built for NDIS realities-integrating rostering, payroll, invoicing, documentation, and compliance so decisions don’t create downstream billing and payroll problems.

Can it reduce revenue leakage in SIL?

Yes-by linking funding rules to shift structure, supporting cleaner billing and reducing missed charges and over-servicing that often happen when ROC updates aren’t reflected in rosters.

What happens when a participant leaves (vacancy)?

Vacancy changes shared supports ratios and billing complexity. MarginGuard is designed to help you respond faster by recalculating the impact and guiding the next best adjustments.

Is RomeoHR audit-ready for NDIS compliance?

RomeoHR is positioned around audit readiness, with workflows that support evidence capture and compliance hygiene-not just admin convenience.

Does RomeoHR support SCHADS payroll needs?

Yes-RomeoHR is built for Australian care providers, including payroll workflows aligned to SCHADS interpretation and integrated timesheets/pay runs.

How long does implementation take?

It depends on your provider size and existing systems. In a demo, we’ll map what you’re currently using and the fastest path to a clean, connected SIL workflow.

Do you replace tools like ShiftCare, Xero add-ons, or separate HR platforms?

RomeoHR is designed to replace multi-tool stacks by consolidating core workflows into one system. Exact setup depends on your current stack and requirements.

What pricing plan do we need?

RomeoHR offers tiered pricing by client/month plus Enterprise options. Your demo will confirm the best fit based on SIL complexity and portfolio size.

Know Exactly Where Your SIL Profit Comes From - and Where It Leaks

Stop managing a “schedule” and start managing an asset.
RomeoHR’s SIL-OS (MarginGuard) turns your Roster of Care (ROC) into a living system that connects funding → rostering → payroll → invoicing—so you can see margin, vacancy impact, and revenue leakage before it hits your P&L.